Rinnai is committed to providing our customers with best-in-class, reliable products through authorized PROs. And we offer the industry's leading warranty so you're confident you've made the right choice when choosing Rinnai. Some restrictions apply.*
Online Warranty Claim Links (English Only)To request a 'Distributor Parts Reimbursement' Online To file a 'Warranty Claim' Online To file a 'DV Retrofit Claim' Online To file a 'Roof Flashing Claim' Online Request an RMA
*Note 1: If you purchase a product from an unauthorized PRO, or if the original factory serial number has been removed, defaced, or altered, your Rinnai warranty will not be valid.
Unfortunately, there are some websites and online dealers who claim to be authorized Rinnai resellers but are not. Products sold on these websites or from these online dealers do not carry a warranty from Rinnai. When you purchase products from an unauthorized website or online dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your particular installation. Please product yourself and your Rinnai product by ensuring that you only purchase Rinnai products from an Authorized Rinnai Dealer. View a list of Rinnai authorized online dealers.
*Note 2: Rinnai is making a change to the language in its warranty terms and conditions found in the User Installation manuals. Statement 1 below will be replaced by statement 2 in all future manuals. All warranties (Old or new manual) will be honored as written in Statement 2.
- "This Limited Warranty applies only to products that are installed correctly in the United States and Canada. Improper installation may void this Limited Warranty. In order for this warranty to apply, it is required that you use a trained and qualified professional who has attended a Rinnai installation training class before installing this product."
- This Limited Warranty applies only to products that are installed in the United States and Canada. Improper installation may void this Limited Warranty. It is recommended that a trained and qualified professional who has attended a Rinnai installation training class complete your installation."
*Note 3: California and Quebec residents and residents of other jurisdictions that prohibit warranty benefits conditioned on registration, registration is not required to obtain longer warranty periods and failure to register your product does not diminish your warranty rights.