Privacy Policy

Updated: March 11, 2020

The Privacy Policy is designed to inform you about the type of information that we gather about you, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of that information. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

What Personal Information is Collected

When this Privacy Policy uses the term "personal information", we mean information that identifies a particular individual, such as the individual's name, mailing address, email address, or telephone number. When you purchase RINNAI products, request customer service or general information, or use the website, we may ask you to submit personal information and we retain and use that personal information in accordance with this Privacy Policy.

How Personal Information is Collected and Used

RINNAI only collects personal information that you voluntarily submit to us. Your personal information may be collected from forms you complete and submit to us, from information you enter on the website, or information you provide to us via telephone or other methods.

Your California Privacy Rights

Pursuant to California Civil Code Section 1798.83, California law permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. Upon request, we must provide you: (1) the identity of any third parties to whom we have disclosed your personal information in the past calendar year for direct marketing purposes; and (2) the type of personal information disclosed for the third party's direct marketing purposes.

If you are a California resident and would like to make such a request, please submit your request to:

RINNAI America Corp. .
103 International Drive.
Peachtree City, GA 30269.
Phone: 1-800-621-9419.

Please note that under California law, we are only required to respond to a customer request once during any calendar year.


Uses of Personal Information

We may use your personal information to:

  • Deliver information to you and to contact you regarding administrative notices, including notices about changes to the Privacy Policy
  • Respond to your questions or comments
  • Better understand your purchasing habits
  • Help us understand how we can improve products, services, and website
  • Inform you about special promotions or other products


Use of Cookies

A cookie is a test information file sent from a website to your computer system via your web browser. To improve your visit to our site, we may use cookies to obtain non-personal information. We may aggregate this data to analyze the viewing habits of our site visitors, but it will not be associated with any personally identifiable data.

Sharing Your Personal Information With Others

For certain promotions or product requests, we may share your information with outside companies to fulfill your order. These companies are carefully selected by RINNAI, and are companies that also take the protection of your personal information seriously.

RINNAI sometimes becomes aware of other companies that are offering products or services we believe will be of interest or value to our customers. We may share your contact information with such businesses in order to provide this valuable information to you. Should you prefer that we not share your information in this manner, you may contact our customer service department at any time and we will be happy to remove your information from these lists. Even if you elect not to have your information shared with other businesses, RINNAI will continue to contact you for the purposes described above, but will not share your information will anyone else.

RINNAi will not disclose your personal information to others except as provided in this Privacy Policy or as required by law.


Access to Your Information

To modify your personal information, contact us at We will make every effort to respond to your requests in a timely manner. If you have already submitted personal information to RINNAI, and wish to opt out of having your information shared with businesses that RINNAI selects, you may opt-out of such information sharing by emailing us your request at Even if you opt-out of such information sharing, we will continue to send you notices regarding products you have purchased from RINNAI and administrative notices regarding your account with us.

Security of Your Information

The security of your personal information is very important to us. We use appropriate technical and managerial procedures to protect your personal information and prevent its disclosure outside RINNAI. Only those authorized by RINNAI will be granted access to your personal information.

Non-Confidential Information

If you send us ideas, comments, suggestions, or questions regarding RINNAI's products or services or the content of this web site, RINNAI may use, disclose, or distribute the information to others without your permission or knowledge. RINNAI may use any ideas, concepts, or techniques you send us for any purpose, including to develop or market our products. If you want confidential treatment of any ideas, concepts, or techniques please write to the address below.

Children's Privacy

RINNAI's website is not intended to attract children under the age of 13. We do not collect any personally identifiable information from any person we actually know is under the age of 13. If we do obtain personal information about a child under the age of 13, we will promptly remove such information from our records once we receive actual notice that such information has been collected.

Enforcement of Policies or Consumer Concerns

If you believe RINNAI has not adhered to these practices or have any concerns related to the privacy of your personal information, please notify us by e-mail at or write us at:

Rinnai America Corp.
103 International Drive
Peachtree City GA 30269.
Attn: Customer Service.

We will make every effort to investigate and correct the problem promptly.

Changes to This Privacy Policy

RINNAI reserves the right to change this Privacy Policy at any time. If such changes occur, we will give notice by posting the update Policy on this page. Visitors should check back periodically to confirm the then-current terms of this Policy.