Product Registration: Easily register units for your customers so they can take advantage of the extended service plan. Conditions apply and only on select models.
Manuals & Guides: Get instant access to owner installation and operations manuals, technical bulletins and data sheets, and more to provide an excellent installation and service experience.
Tools & Resources: Get your hands on the most-up-to-date product warranty documentation, online training courses, step-by-step tankless water heater flushing procedure guide & video, and document library.
Troubleshooting: The tankless water heater diagnostic code document provides a quick code reference with easy-to-follow steps to troubleshoot any code(s) displayed during installation or service.
Order Parts: Ordering parts has never been easier and On-the-Go!
Solution Selector: Simple tool to help you find the ideal Rinnai tankless water heater system for your customers to meet their needs.
Rebate Finder: Help your customers save money and energy when purchasing a qualifying Rinnai product.
Rinnai News: Get the latest news on new product announcements, company events and sponsorships, and much more!
My PRO Status Dashboard*: Provides a snapshot of your PRO account: number of products registered, points earned, and installations registered year to date.
Registration History*: Have immediate access to a detailed list of products registered with key information to provide your customers guidance on future maintenance services needed to keep their units in optimal working condition.
Phone Leads*: Never miss a potential lead while you are in the field. Easily access your leads at any time, get back to your customers and close the deal!
Set Up Customer Control-r™ WiFi Module†: Set up your customer’s WiFi module from your phone and reduce installation time. (Customer needs to have a Rinnai Central app account)
Remote Monitoring †*: Coming soon. When this feature becomes available only PROs in the Network will be able to use it.